McKenzie Finance Limited – PRIVACY POLICY

Who we are

This is the privacy statement of McKenzie Finance Limited:

McKenzie Finance Limited is a family business, dedicated to providing honest, ethical solutions and advice to tackle debt.

This privacy statement explains how we collect and use personal information about you.

What personal information we collect:

We may also use personal information such as your address, email address and telephone/mobile phone number to communicate with you, for example, to provide information relating to our work or new developments or for customer satisfaction queries.
Contact details, including National Insurance numbers and date of birth, will be used for security reasons so that we can verify your identity.
We may also use your personal information for internal administration, analysis and operational/service reviews.
Where we collect personal information from:

We collect your information from online forms you have submitted to us and details you provide when completing any telephone and written applications.

How we use your personal information:

deliver services and meet legal responsibilities
verify identity where this is required
communication by post, email or telephone
understand needs and how they may be met
maintain records
process financial transactions
prevent and detect crime, fraud or corruption
contact with your creditors

Who we share your personal information with:

McKenzie Finance Limited may share personal information, as necessary, with our service providers, agents or other relevant third parties so that we can provide the services you have asked for or to process application as quickly and efficiently as possible.
McKenzie Finance Limited may also disclose personal information to other employees and third parties where this information is necessary.
McKenzie Finance Limited does not permit these parties to use such information for any other purpose than to perform the services they have been instructed to provide by us.
We may also need to disclose your information if required to do so by law.

How long we retain your personal information for:

McKenzie Finance Limited will use all reasonable endeavours to ensure that you provide personal information in a secure and confidential environment and when the information is no longer needed it will be destroyed or permanently rendered anonymous.

Your rights

Access to your information – You have the right to request a copy of the personal information about you that we hold.

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you where:

You consider that we no longer require the information for the purposes for which it was obtained.
We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below.
You have validly objected to our use of your personal information – see Objecting to how we may use your information below.
Our use of your personal information is contrary to law or our other legal obligations.
Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest then if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information but you don’t want us to delete the data. Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Automated processing – If we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision is reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your information with your consent or as part of a contractual relationship with you.

Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained from info@mckenzie-finance.co.uk.

This privacy statement was last updated on 19/09/2018.

Contact information and further advice


McKenzie Finance
111 Union Street
Glasgow
G1 3TA

01413800643

Complaints

We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office, whose contact details are as follows:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone – 0303 123 1113 (local rate) or 01625 545 745

COOKIE POLICY
What Are Cookies

It is common practice with almost all professional websites to use cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We’re quite partial to a Subway cookie…However, sadly the cookies we use on our site are not ones that can be eaten. We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

For more information on Facebook cookies, see the official Facebook page.

For more information on Bing cookies, see the official Bing page.

For more information on Snapchat cookies, see the official Snapchat page.

For more information on Twitter cookies, see the official Twitter page.

For more information on Outbrain cookies, see the official Outbrain page.

For more information on Taboola cookies, see the official Taboola page.

For more information on revContent cookies, see the official revContent page.

For more information on Criteo cookies, see the official Criteo page.

For more information on Rocketfuel cookies, see the official Rocketfuel page.

For more information on DebtLeads.ca cookies, see the official debtLeads.ca page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.